Why We Don’t Delete Your Past Members

You may have noticed the Past Members records in your account, but do you know what it is and why we keep these records?

Screen Shot 2013-03-20 at 12.31.17 PMEvery time a manager deletes an entry from the database, or a member decides to leave thegroup, that member’s entry is moved into a Past Members section.  You can find the Past Members section in the left-hand menu when viewing your member database.

The Past Members section serves two very important purposes.

You can use the Past Members section as a reference.  Past members are not counted towards your member limit, nor are they included in any email sends to your group’s address. This section exists so you can keep track of non-active members without having to “pay” for them.

Screen Shot 2013-03-20 at 12.32.12 PM

You can export the entries in your Past Members section.  Why would you want to do that?   Because if you delete members from your database by accident, you can rest easy knowing their information is not lost forever.  You can find their entries in your Past Members section and add them back to your database, either by copying and pasting the information or by exporting your Past Members entries as a CSV file and then uploading it into your database.

3 thoughts on “Why We Don’t Delete Your Past Members

  1. Val S

    I think it is very wrong that we store information for someone who is no longer a member of our group and as an individual I would prefer a group not to keep personal information when I am no longer associated with them. Perhaps a better option would be for the group managers to be given the choice as to whether or not we completely delete personal information or keep it in an archive file and not have this decision made for us.

    Reply
  2. Meghan Post author

    Rhiannon, just click on the Export link to the left of your Member Database.

    Val, thanks for the worthwhile suggestion and I’ll share your concerns with the rest of the team.

    Reply

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